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Privacy Policy

Last updated: March 2026

Precision Prep & Fulfilment ("we", "us", "our") is committed to protecting your privacy. This policy explains what data we collect, how we use it, and your rights under UK GDPR.

1. What We Collect

When you use our website or services, we may collect:

  • Contact information: Name, email address, phone number, company name
  • Discord username: Provided via our quote form to facilitate onboarding
  • Business information: Monthly volume estimates, product types, special requirements
  • Website usage data: Pages visited, time on site, browser type (via cookies)

2. How We Use Your Data

We use your information to:

  • Respond to your enquiries and provide quotes
  • Set up and manage your prep account
  • Send notifications about your shipments
  • Issue invoices and manage billing
  • Improve our website and services

3. Discord Integration

When you submit our quote form, your information (including Discord username if provided) is sent to a private channel in our Discord server via a secure webhook. This is used solely to create your onboarding ticket and provide fast support. Your data is not visible to other clients or the public.

4. We Never Sell Your Data

Your personal information is never sold, rented, or shared with third parties for marketing purposes. We only share data with service providers who are essential to delivering our service (such as shipping carriers) and who are contractually bound to protect your information.

5. Cookies

Our website uses minimal cookies for basic functionality and analytics. We do not use advertising cookies or tracking pixels. You can control cookies through your browser settings.

6. Data Security

We take reasonable measures to protect your data, including secure hosting, encrypted connections (HTTPS), and restricted access to personal information within our team.

7. Data Retention

We retain your data for as long as you are an active client, plus 6 years after your last transaction for legal and accounting purposes. You can request earlier deletion of non-essential data at any time.

8. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data (where legally permissible)
  • Object to processing of your data
  • Request a copy of your data in a portable format

To exercise any of these rights, email us at team@precisionpf.com. We aim to respond within 30 days.

9. Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top will always reflect the most recent version.

Contact

For any privacy-related questions, contact us at team@precisionpf.com

© 2026 Precision Prep & Fulfilment. All rights reserved.